Terms and Conditions

1. Company information

ATU Advertising SRL, a Romanian legal entity with its registered office at Bd. Mihai Viteazu nr. 28, ap. 1-2, Timișoara, Timiș County, Romania, registered with the Trade Register, provides the services described in this document.

Contact: office@atu.ro | Tel: +40 720 444 150 | WhatsApp: +40 720 444 157 | Tel/Fax: +40 256 486 774

Business hours: Monday to Friday, 09:00-17:30 (Romanian time)

ATU Advertising SRL is a member of PSI (Promotional Products Suppliers International), No. 18799.

2. Services

ATU Advertising SRL provides integrated marketing and advertising services, including but not limited to:

• ATU Promotionals: custom-branded promotional products (T-shirts, pens, mugs, gadgets, etc.)
• ATU Events: organisation and production of corporate events
• ATU Design: graphic design and visual identity
• ATU PR & Social Media: public relations and digital communication
• ATU Media Buying: planning and buying of advertising space
• ATU Prints: printing and production of print materials

Promotional products are available through the promo.atu.ro platform, operated in partnership with authorised European suppliers.

3. Orders and price quotes

Orders and quote requests can be placed using the forms available on the website, by email to office@atu.ro or by phone. An order is considered confirmed only once written confirmation has been received from ATU Advertising SRL.

Prices displayed on the website are for information only and do not constitute a binding offer. The final price depends on the quantity, branding technique, supplier and delivery time, and will be communicated in a written quote. ATU Advertising SRL reserves the right to change prices without prior notice, except for orders that have already been confirmed.

Prices do not include VAT unless explicitly stated otherwise. VAT is applied in accordance with the Romanian legislation in force (21%).

4. Product branding

The client is responsible for the accuracy of the artwork files, texts and technical specifications supplied. ATU Advertising SRL is not liable for content errors originating from materials supplied by the client. Before production, an artwork proof is sent for approval; production starts only after the client’s written approval.

The client warrants that they hold the intellectual property rights to the logos, images and texts supplied and indemnifies ATU Advertising SRL against any third-party claims relating to them.

Slight colour variations compared with the digital proof are inherent to printing processes and do not constitute grounds for rejection or return, provided they fall within standard industry tolerances.

5. Delivery times

Delivery times are indicative and are communicated when the order is confirmed, depending on product availability, quantity and the complexity of the branding. Standard delivery times range from 5 to 21 working days from approval of the proof and confirmation of payment.

ATU Advertising SRL is not liable for delays caused by external suppliers, carriers, force majeure or circumstances beyond its control. In the event of significant delays, the client will be notified promptly.

6. Payments

The accepted payment methods are bank transfer, payment order and, where available, bank card. Payment terms are those agreed in the quote or contract. Late payment may incur penalties of 0.1% per day of delay, calculated on the amount due.

ATU Advertising SRL reserves the right to request an advance payment before starting production, in particular for high-value or customised orders.

7. Returns, complaints and warranty

Products branded to the client’s specific requirements may not be returned except in the case of manufacturing defects or non-conformity with the specifications approved in writing. Complaints must be submitted in writing to office@atu.ro within a maximum of 14 calendar days of receipt of the products, together with clear photographs and the order documents.

In the case of justified complaints, ATU Advertising SRL will remedy the situation by replacement, repair or price reduction, at its discretion. Products may not be returned without prior written agreement.

Non-promotional products (without branding) are subject to the 14-day right of withdrawal under Government Emergency Ordinance (OUG) No. 34/2014 on consumer rights, except for products customised to the consumer’s specifications.

8. Intellectual property

All content on the atu.ro website (texts, images, logos, graphics, structures, source code) is the exclusive property of ATU Advertising SRL and is protected by Law No. 8/1996 on copyright and related rights. Any reproduction, distribution, modification or commercial use, in whole or in part, without the prior written consent of ATU Advertising SRL is prohibited and may give rise to civil and criminal liability.

ATU Advertising SRL does not knowingly collect personal information from users under the age of 18.

9. Limitation of liability

ATU Advertising SRL makes reasonable efforts to ensure that the information presented is correct, but does not guarantee that it is complete or accurate at all times. The website may be temporarily unavailable due to maintenance work or technical causes beyond its control.

ATU Advertising SRL shall not be liable for indirect damage, loss of profit or consequential damage resulting from the use of, or inability to use, the website or the services, beyond the value of the contract concerned.

10. Force majeure

Neither party shall be liable for failure to perform its contractual obligations if such failure is caused by a force majeure event (natural disasters, strikes, armed conflicts, government restrictions, pandemics, etc.). The affected party must notify the other party within 5 working days of the occurrence of the event.

11. Governing law and jurisdiction

These Terms and Conditions are governed by Romanian law. Any dispute shall be settled amicably. Failing that, the ordinary courts of Timișoara, Romania shall have jurisdiction.

Consumers have the right to use alternative dispute resolution procedures (ADR, known in Romania as SAL) through the ANPC platform: reclamatiisal.anpc.ro. Complaints may also be submitted to ANPC, the Romanian consumer protection authority: anpc.ro. The EU online dispute resolution (ODR) platform closed on 20 July 2025.

12. Changes to these terms

ATU Advertising SRL reserves the right to amend these Terms and Conditions at any time, without prior notice. Changes take effect on the date they are published on the website. Continued use of the website after the changes have been published constitutes acceptance of those changes.

13. Contact

If you have any questions about these terms, you can contact us at office@atu.ro, by phone on +40 720 444 150, on WhatsApp at +40 720 444 157 or via the contact form.